30 Day Returns – Your Satisfaction Guaranteed
We stand behind the products we sell. If for any reason you are not satisfied with your purchase, please return it within 30 days of receipt. Please note that certain conditions apply and not all products are eligible for return. Absolutely no returns accepted after 30 days; please inspect all products upon receipt. Please read the full policy below, or use the page links to go to a specific section.
Return of goods purchased online
Return items purchased online to freefast.info store
Return goods purchased from freefast.info store
Return or exchange of delivered products
Room selection and unboxing of Express Mail orders
International customers
Returns of online purchases
To ensure that your return is processed accurately and promptly
Please note the following:
If your item qualifies for free returns, we will issue you a prepaid return label. Please note that you must deliver your package to an authorized drop-off location; airport pick-up is not included.
All returned items must be sent back to us in the original shipping box and packaging materials. They must be shipped back to our warehouse
Write freefast.info on the pre-printed return address form that comes with your boxed order or get it from your freefast.info email. Complete the returns form, then package it with your order and attach the address label to the outside of the box. Send your return via FedEx, UPS or USPS and get a tracking number.
Once the product is received in good condition at our warehouse, we will refund the product amount to the original payment method used at the time of purchase.
Shipping charges on all purchases and returns are non-refundable. All items must be in original packaging.
Returning items purchased online to the freefast.info store
You may return items purchased online to any freefast.info store within 30 days of receipt.
Please note the following information:
Returns are not accepted on our freefast.info store.
All items must be returned in their original packaging.
Original shipping charges are non-refundable.
Return shipping costs are the customer’s responsibility and are non-refundable.
We will refund the money once the product is received in good condition by our warehouse.